Terms & Conditions
The website https://www.ptrlsm.com/, hereinafter referred to as the Shop, is run by Dawid G rausch, operating under Brand Lab Dawid G rausch, with its registered office in Poznań, address: Święty Marcin 29/8, 61-806 Poznań entered into the Central Register and Information on Economic Activity, under REGON: 521094331, NIP: 7811809762, hereinafter referred to as the Seller.
Definitions
The terms listed below used in the Terms are defined as follows:
1. Business Day
• a day on which full-time retail banks are open in Poland, other than Saturday and Sunday and which is not a public holiday within the meaning of the Act of 18 January 1951 on public holidays (Journal of Laws No. 4, item 28, as amended);
2. Order Form
• an interactive form available in the Store enabling the Customer to place an Order, in particular by adding Products to the Cart and specifying the terms of the Sales Agreement, including the method of delivery and payment;
3. Customer
• a natural person, legal person or organizational unit without legal personality, equipped with legal capacity, using the Store, in particular making purchases;
4. Consumer
• A customer who is a natural person using the Store, in particular making purchases, for purposes not directly related to his business or professional activity;
5. Cart
• Store functionality that allows displaying products selected by the Customer covered by the Order, intended for purchase, as well as entering and modifying order data: number of products, delivery method and address, invoice data, electronic invoice, form of payment;
6. Product
• an item included in the Store's assortment, which may be covered by the Customer's Order;
7. Entrepreneur
• a natural person, a legal person and an organizational unit that is not a legal person, to whom a separate act grants legal capacity, conducting business activity on its own behalf;
8. Terms
• these regulations of the PTRLSM online store.
9. GDPR
• Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (Journal of Laws of the European Union, L. of 2016, No. 119, p. 1, as amended);
10. Sales Agreement
• Product sales contract concluded between the Customer and the Seller via the Store;
11. Order
• an order for a Product or Products, submitted to the Seller by the Customer via the Store.
§ 1. General provisions
1. The Terms, addressed to all users of the Store, define the rules:
a. using the Store,
b. placing Orders,
c. payment by the Customers purchasing the Products of the selling price of the Products,
d. providing Customers purchasing Products,
e. the rights of the Customer who purchased the Product to withdraw from the Sales Agreement,
f. submit and consider complaints about Products,
g. return Products.
2. Access to the Terms can be obtained by each Customer of the Store at any time by "clicking" the "Terms & Conditions" link located at the bottom of the main page of the Store.
3. In addition to the Terms, the Privacy Policy containing the Information Clause has been placed on the Store's website.
4. Products in the Store are marked in detail.
5. The Seller constantly updates the offer of Products presented in the Store.
6. Announcements, advertisements, price lists and other information about the Products do not constitute an offer within the meaning of the provisions of the Civil Code, but are only an invitation to conclude a Sales Agreement.
7. The prices of the Products in the Store are given in Euro and are gross prices including taxes, including value added tax (VAT).
8. Product prices do not include delivery costs, and delivery costs depend on the place of delivery of the Product to of the Customer and are provided when choosing the method of delivery by the Customer.
9. The final amount to be paid by the Customer consists of the price for the Product or Products and the cost of delivery (including transport and delivery fees), about which the Customer is informed on the Store's website when placing the Order, including when expressing the will to be bound by the Sales Agreement.
§ 2. Technical conditions
1. To use the Store, including browsing the Products available in the Store and placing Orders, the Customer should meet the following technical requirements:
a. have a terminal device with access to the Internet;
b. have an active e-mail account (e-mail);
c. have cookies enabled;
2. The Seller may use cookies to collect information related to the Customer's use of the Store for:
a. adapting and optimizing the Store to the needs of customers;
b. creating viewing statistics of the Store's subpages;
c. personalization of marketing messages;
d. ensuring the safety and reliability of the Store's operation.
3. The customer can manage cookie files within the web browser.
4. Disabling cookies may cause difficulties in the proper operation of the Store.
5. Browsing the Store's assortment does not require creating an account.
6. Placing Orders by the Customer for Products presented in the Store is possible by providing the necessary personal and address data in the Order Form to enable the Order to be completed without creating an account.
7. The Seller, to the fullest extent permitted by law, shall not be liable for disruptions, including interruptions in the functioning of the Store, caused by force majeure, unauthorized actions of third parties or incompatibility of the Store with the Customer's technical infrastructure.
8. Using the functionality of the Store is free of charge.
§ 3. Submission and execution of the Order
1. The Customer may place Orders for Products seven days a week and 24 hours a day.
2. A customer who wants to place an Order should:
a. go to the Store's website;
b. select the Product or Products being the subject of the Order, and then click the "Add to Cart" button;
c. click “Check Out” to be redirected to the Order Form;
d. complete the Order Form by filling in the contact details (email address or mobile phone number) and delivery details (shipping address);
e. click “Continue to Shipping”;
f. select the available method of delivery of the Product (Standard or Local Delivery);
g. choose one of the available payment methods (Credit Card or Bank Deposit);
h. enter the invoice details, if different from the details of the recipient of the Order;
i. click the "Pay now and order" button;
j. pay for the Order in accordance with the selected payment method.
3. The Customer is responsible for an incorrectly placed Order (incorrect completion of the Order Form).
4. Placing an Order by the Customer means submitting an offer to the Seller to conclude a Sales Agreement for the ordered Product.
5. After placing the Order, a confirmation of acceptance of the Order by the Seller will be sent to the Customer's e-mail address, subject to section 6 below.
6. The Seller accepts Orders in the Store on Business Days from 8:00 to 17:00. If the Order is placed after 17:00 on a given Business Day or not on a Business Day, the Order will be processed on the next Business Day.
7. Confirmation of acceptance of the Order is the Seller's declaration of acceptance of the offer referred to in paragraph 4 above, and confirmation of the conclusion of the Sales Agreement. Upon receipt of the above e-mail by the Customer, a Sales Agreement is concluded between the Customer and the Seller.
8. The contract concluded between the Consumer and the Seller regarding the purchase of the Product is time-limited and lasts for the duration of the Order. The place of performance under the Product Sales Agreement by the Seller is the place of delivery at the address indicated by the Consumer.
9. The Order is processed after the Seller receives the full payment or, in the case of a payment made by the entity performing the payment, after the entity confirms the correct execution of the full payment.
10. The Customer should pay for the Order in the amount resulting from the concluded Sales Agreement within two Business Days. If the Customer fails to make the payment within this period, the Seller has the right to withdraw from the Sales Agreement.
11. The order will be delivered to the Customer only within the European Union, to the address indicated by the Customer in the Order by DPD courier.
12. The Order Form contains information on the number of Business Days within which the shipment containing a given Product will be sent and the delivery time of the Order is indicated. The information referred to in the previous sentence defines the maximum time of delivery of the Order, counted from the moment of accepting the Order for execution to the moment of sending the subject of the Order to the Customer. The beginning of the period of delivery of the Product to the Customer is counted from the date of crediting the Seller's bank account with the payment made by the Customer.
§ 4. Complaints
1. Under the Sales Agreement, the Seller sells, and the Customer buys, a new Product or Products.
2. The Seller assures the Customer that the Products comply with the data contained in the technical description provided by the Seller on the Store's website and is responsible for the compliance of the Product with the Sales Agreement.
3. If the Consumer finds the non-compliance of the Product with the Sales Agreement after receiving the Product, he has the right to make a complaint based on the provisions regarding the non-conformity of the item sold with the contract.
4. The Seller is liable to the Consumer for the lack of conformity of the goods with the contract existing at the time of delivery of the Product and revealed within two years from that moment.
5. If the Customer is an Entrepreneur, the parties exclude the Seller's liability under the warranty.
6. In order for the Seller to consider the complaint, the Consumer should provide the Seller with a description of the complaint, including:
a. data of the Consumer submitting the complaint (name and surname, contact details)
b. indication of the reason for the complaint and the content of the request.
7. On the terms set out in the Act on consumer rights, the Consumer may request repair or replacement of the Product, reduction of the product price or may withdraw from the Sales Agreement.
8. A description of the complaint in writing should be sent back to the Seller by the Consumer to the following address: Brand Lab Dawid G rausch, Święty Marcin 29/8, 61-806 Poznań. The consumer may also send a description of the complaint by e-mail to the following address: contact@ptrlsm.com.
9. The Seller will provide the Consumer with a response to the submitted complaint within 14 days of its receipt.
10. If the Seller has not responded to the complaint within the time limit referred to in paragraph 9 above, it is considered that the complaint has been accepted.
11. The response to the complaint is provided by the Seller to the Consumer on paper or via e-mail.
12. As part of considering the Product complaint, the Seller may ask the Consumer to send:
a. a photo or photos of the Product containing the defect;
b. Product not in accordance with the contract to the Seller's address: Brand Lab Dawid G rausch, Święty Marcin 29/8, 61-806 Poznań, at the expense of the Seller.
13. Products should be returned by the Consumer in an unchanged state. The consumer is responsible for the decrease in the value of the item as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Product.
14. If the Seller finds its responsibility for the non-conformity of the goods with the contract, the Seller shall immediately replace the non-conforming Product or repair it. This does not affect the Consumer's ability to submit a statement on price reduction or withdrawal from the Sales Agreement. If it is not possible to replace, repair the Product or reduce the price, the Seller will refund the amount due immediately in accordance with applicable law.
15. If the complaint of the Product is not recognized by the Seller, it will be sent back to the Consumer, and the Seller will charge the Consumer with the costs incurred in connection with such a complaint.
§ 5. Withdrawal from the Sales Agreement
1. The Customer, who is a Consumer, may withdraw from the Sales Agreement within 14 days without giving any reason.
2. The deadline to withdraw from the Sales Agreement expires after 14 (fourteen) days from the date on which the Consumer came into possession of the Product or on which a third party other than the carrier and indicated by the Consumer came into possession of the Product.
3. In order to exercise the right to withdraw from the Sales Agreement, the Consumer must inform the Seller about his decision to withdraw from the Sales Agreement by means of a written declaration of withdrawal from the Sales Agreement, sent by post or courier to the Seller's address indicated in § 6 of the Terms. In the above statement, the Consumer should enter the name and surname, full postal address and, if available, telephone number and e-mail address.
4. The consumer may use the model withdrawal form from the Sales Agreement, constituting Appendix No. 1 to the Terms, however, it is not mandatory.
5. To meet the deadline for withdrawing from the Sales Agreement, it is enough for the Consumer to send a statement before the deadline for withdrawing from the Sales Agreement, indicated in paragraph 1 and 2 above.
6. After withdrawal from the Sales Agreement by the Consumer:
a. The Sales Agreement is considered not concluded;
b. The Seller will return to the Consumer all payments received from him, including the costs of delivering the Product or Products (except for additional costs resulting from the method of delivery chosen by the Consumer other than the cheapest usual method of delivery offered by the Seller), immediately, and in any case not later than within 14 (fourteen) days from the date on which the Seller was informed about the Consumer's decision to exercise the right to withdraw from the Sales Agreement;
c. The Seller will refund the payment using the same payment methods that were used by the Consumer in the original transaction, unless the Consumer expressly agrees to a different solution (in any case, the Consumer will not incur any fees in connection with this return);
d. The Seller may withhold the reimbursement until receipt of the Product or Products or until proof of its or their return is provided to him, depending on which event occurs first;
e. The Consumer will send or hand over the Product or Products to the Seller to the address indicated in § 6 of the Terms immediately, and in any case not later than within 14 (fourteen) days from the date on which he informed the Seller about the withdrawal from the Sales Agreement (the deadline is met, if the Consumer sends back the Product or Products before the expiry of the period of 14 (fourteen) days);
f. The consumer bears the direct costs of returning the Product or Products;
g. The consumer is only liable for a decrease in the value of the Product or Products resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of the Product or Products.
7. The right to withdraw from the Sales Agreement is not entitled to the Consumer in relation to Sales Agreements:
a. in which the subject of the service is a non-prefabricated item, manufactured according to the Consumer's specifications or serving to satisfy his individual needs;
b. in which the subject of the service is an item that deteriorates quickly or has a short shelf life;
c. in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery;
d. in which the subject of the service are items which, due to their nature, are inseparably connected with other items after delivery;
e. concluded by way of a public auction;
f. in which the price depends on fluctuations in the financial market over which the Seller has no control, and which may occur before the deadline to withdraw from the Sales Agreement.
8. The provisions of § 5 of the Terms, relating to Consumers, also apply to a natural person concluding a contract directly related to his business activity, when the content of this contract shows that it is not of a professional nature for that person, resulting in particular from the subject of the activity performed by him business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity.
§ 6. Contact details
1. Contact details of the Seller, under which, in particular, the Consumer can quickly and effectively contact the Seller:
a. Address: Święty Marcin 29/8, 61-806 Poznań
b. E-mail address: contact@ptrlsm.com
2. Seller's bank account number:
a. For payments in EUR: PL61109017370000000149658086 (Santander Bank Polska SWIFT/BIC code: WBKPPLPP)
3. The Customer may communicate with the Seller using the address provided in this paragraph.
§ 7. Settlement of disputes
1. Any disputes between the Seller and the Customer will be resolved amicably, and if no agreement is reached within 60 days of the dispute, the dispute will be resolved by the court competent for the seat of the Seller.
2. The consumer has the right to use extrajudicial means of dealing with complaints and pursuing claims in accordance with the procedure of Internet dispute resolution, developed by the European Commission, available at: http://ec.europa.eu/consumers/odr/
§ 8. Final provisions
1. Sales Agreements concluded by the Seller and the Customer via the Store are in English.
2. The Seller reserves the right to amend the Regulations for important reasons, such as:
a. change in the law that has a direct impact on the provision of services and sales by the Store
b. change of payment and delivery methods - to the extent that these changes affect the implementation of the provisions of these Regulations,
c. changing the technical conditions for the provision of electronic services by the Store,
d. introducing new services, expanding or changing the functionality of the Store,
e. changing the conditions or the process of concluding the Sales Agreement by the Store,
f. change of the Store's data, in particular names, identification numbers, electronic addresses or links and data included in the Regulations,
g. the need to remove errors, typographical errors or ambiguities from the content of the Regulations.
3. The Seller shall inform the Customer of any change at least 7 days in advance. The amendment to the Regulations does not affect Orders placed before the amendment to the Regulations, to which the provisions of the Regulations in force on the date of its submission shall apply.
4. In matters not covered by these Regulations, generally applicable provisions of Polish law shall apply.
Definitions
The terms listed below used in the Terms are defined as follows:
1. Business Day
• a day on which full-time retail banks are open in Poland, other than Saturday and Sunday and which is not a public holiday within the meaning of the Act of 18 January 1951 on public holidays (Journal of Laws No. 4, item 28, as amended);
2. Order Form
• an interactive form available in the Store enabling the Customer to place an Order, in particular by adding Products to the Cart and specifying the terms of the Sales Agreement, including the method of delivery and payment;
3. Customer
• a natural person, legal person or organizational unit without legal personality, equipped with legal capacity, using the Store, in particular making purchases;
4. Consumer
• A customer who is a natural person using the Store, in particular making purchases, for purposes not directly related to his business or professional activity;
5. Cart
• Store functionality that allows displaying products selected by the Customer covered by the Order, intended for purchase, as well as entering and modifying order data: number of products, delivery method and address, invoice data, electronic invoice, form of payment;
6. Product
• an item included in the Store's assortment, which may be covered by the Customer's Order;
7. Entrepreneur
• a natural person, a legal person and an organizational unit that is not a legal person, to whom a separate act grants legal capacity, conducting business activity on its own behalf;
8. Terms
• these regulations of the PTRLSM online store.
9. GDPR
• Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (Journal of Laws of the European Union, L. of 2016, No. 119, p. 1, as amended);
10. Sales Agreement
• Product sales contract concluded between the Customer and the Seller via the Store;
11. Order
• an order for a Product or Products, submitted to the Seller by the Customer via the Store.
§ 1. General provisions
1. The Terms, addressed to all users of the Store, define the rules:
a. using the Store,
b. placing Orders,
c. payment by the Customers purchasing the Products of the selling price of the Products,
d. providing Customers purchasing Products,
e. the rights of the Customer who purchased the Product to withdraw from the Sales Agreement,
f. submit and consider complaints about Products,
g. return Products.
2. Access to the Terms can be obtained by each Customer of the Store at any time by "clicking" the "Terms & Conditions" link located at the bottom of the main page of the Store.
3. In addition to the Terms, the Privacy Policy containing the Information Clause has been placed on the Store's website.
4. Products in the Store are marked in detail.
5. The Seller constantly updates the offer of Products presented in the Store.
6. Announcements, advertisements, price lists and other information about the Products do not constitute an offer within the meaning of the provisions of the Civil Code, but are only an invitation to conclude a Sales Agreement.
7. The prices of the Products in the Store are given in Euro and are gross prices including taxes, including value added tax (VAT).
8. Product prices do not include delivery costs, and delivery costs depend on the place of delivery of the Product to of the Customer and are provided when choosing the method of delivery by the Customer.
9. The final amount to be paid by the Customer consists of the price for the Product or Products and the cost of delivery (including transport and delivery fees), about which the Customer is informed on the Store's website when placing the Order, including when expressing the will to be bound by the Sales Agreement.
§ 2. Technical conditions
1. To use the Store, including browsing the Products available in the Store and placing Orders, the Customer should meet the following technical requirements:
a. have a terminal device with access to the Internet;
b. have an active e-mail account (e-mail);
c. have cookies enabled;
2. The Seller may use cookies to collect information related to the Customer's use of the Store for:
a. adapting and optimizing the Store to the needs of customers;
b. creating viewing statistics of the Store's subpages;
c. personalization of marketing messages;
d. ensuring the safety and reliability of the Store's operation.
3. The customer can manage cookie files within the web browser.
4. Disabling cookies may cause difficulties in the proper operation of the Store.
5. Browsing the Store's assortment does not require creating an account.
6. Placing Orders by the Customer for Products presented in the Store is possible by providing the necessary personal and address data in the Order Form to enable the Order to be completed without creating an account.
7. The Seller, to the fullest extent permitted by law, shall not be liable for disruptions, including interruptions in the functioning of the Store, caused by force majeure, unauthorized actions of third parties or incompatibility of the Store with the Customer's technical infrastructure.
8. Using the functionality of the Store is free of charge.
§ 3. Submission and execution of the Order
1. The Customer may place Orders for Products seven days a week and 24 hours a day.
2. A customer who wants to place an Order should:
a. go to the Store's website;
b. select the Product or Products being the subject of the Order, and then click the "Add to Cart" button;
c. click “Check Out” to be redirected to the Order Form;
d. complete the Order Form by filling in the contact details (email address or mobile phone number) and delivery details (shipping address);
e. click “Continue to Shipping”;
f. select the available method of delivery of the Product (Standard or Local Delivery);
g. choose one of the available payment methods (Credit Card or Bank Deposit);
h. enter the invoice details, if different from the details of the recipient of the Order;
i. click the "Pay now and order" button;
j. pay for the Order in accordance with the selected payment method.
3. The Customer is responsible for an incorrectly placed Order (incorrect completion of the Order Form).
4. Placing an Order by the Customer means submitting an offer to the Seller to conclude a Sales Agreement for the ordered Product.
5. After placing the Order, a confirmation of acceptance of the Order by the Seller will be sent to the Customer's e-mail address, subject to section 6 below.
6. The Seller accepts Orders in the Store on Business Days from 8:00 to 17:00. If the Order is placed after 17:00 on a given Business Day or not on a Business Day, the Order will be processed on the next Business Day.
7. Confirmation of acceptance of the Order is the Seller's declaration of acceptance of the offer referred to in paragraph 4 above, and confirmation of the conclusion of the Sales Agreement. Upon receipt of the above e-mail by the Customer, a Sales Agreement is concluded between the Customer and the Seller.
8. The contract concluded between the Consumer and the Seller regarding the purchase of the Product is time-limited and lasts for the duration of the Order. The place of performance under the Product Sales Agreement by the Seller is the place of delivery at the address indicated by the Consumer.
9. The Order is processed after the Seller receives the full payment or, in the case of a payment made by the entity performing the payment, after the entity confirms the correct execution of the full payment.
10. The Customer should pay for the Order in the amount resulting from the concluded Sales Agreement within two Business Days. If the Customer fails to make the payment within this period, the Seller has the right to withdraw from the Sales Agreement.
11. The order will be delivered to the Customer only within the European Union, to the address indicated by the Customer in the Order by DPD courier.
12. The Order Form contains information on the number of Business Days within which the shipment containing a given Product will be sent and the delivery time of the Order is indicated. The information referred to in the previous sentence defines the maximum time of delivery of the Order, counted from the moment of accepting the Order for execution to the moment of sending the subject of the Order to the Customer. The beginning of the period of delivery of the Product to the Customer is counted from the date of crediting the Seller's bank account with the payment made by the Customer.
§ 4. Complaints
1. Under the Sales Agreement, the Seller sells, and the Customer buys, a new Product or Products.
2. The Seller assures the Customer that the Products comply with the data contained in the technical description provided by the Seller on the Store's website and is responsible for the compliance of the Product with the Sales Agreement.
3. If the Consumer finds the non-compliance of the Product with the Sales Agreement after receiving the Product, he has the right to make a complaint based on the provisions regarding the non-conformity of the item sold with the contract.
4. The Seller is liable to the Consumer for the lack of conformity of the goods with the contract existing at the time of delivery of the Product and revealed within two years from that moment.
5. If the Customer is an Entrepreneur, the parties exclude the Seller's liability under the warranty.
6. In order for the Seller to consider the complaint, the Consumer should provide the Seller with a description of the complaint, including:
a. data of the Consumer submitting the complaint (name and surname, contact details)
b. indication of the reason for the complaint and the content of the request.
7. On the terms set out in the Act on consumer rights, the Consumer may request repair or replacement of the Product, reduction of the product price or may withdraw from the Sales Agreement.
8. A description of the complaint in writing should be sent back to the Seller by the Consumer to the following address: Brand Lab Dawid G rausch, Święty Marcin 29/8, 61-806 Poznań. The consumer may also send a description of the complaint by e-mail to the following address: contact@ptrlsm.com.
9. The Seller will provide the Consumer with a response to the submitted complaint within 14 days of its receipt.
10. If the Seller has not responded to the complaint within the time limit referred to in paragraph 9 above, it is considered that the complaint has been accepted.
11. The response to the complaint is provided by the Seller to the Consumer on paper or via e-mail.
12. As part of considering the Product complaint, the Seller may ask the Consumer to send:
a. a photo or photos of the Product containing the defect;
b. Product not in accordance with the contract to the Seller's address: Brand Lab Dawid G rausch, Święty Marcin 29/8, 61-806 Poznań, at the expense of the Seller.
13. Products should be returned by the Consumer in an unchanged state. The consumer is responsible for the decrease in the value of the item as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Product.
14. If the Seller finds its responsibility for the non-conformity of the goods with the contract, the Seller shall immediately replace the non-conforming Product or repair it. This does not affect the Consumer's ability to submit a statement on price reduction or withdrawal from the Sales Agreement. If it is not possible to replace, repair the Product or reduce the price, the Seller will refund the amount due immediately in accordance with applicable law.
15. If the complaint of the Product is not recognized by the Seller, it will be sent back to the Consumer, and the Seller will charge the Consumer with the costs incurred in connection with such a complaint.
§ 5. Withdrawal from the Sales Agreement
1. The Customer, who is a Consumer, may withdraw from the Sales Agreement within 14 days without giving any reason.
2. The deadline to withdraw from the Sales Agreement expires after 14 (fourteen) days from the date on which the Consumer came into possession of the Product or on which a third party other than the carrier and indicated by the Consumer came into possession of the Product.
3. In order to exercise the right to withdraw from the Sales Agreement, the Consumer must inform the Seller about his decision to withdraw from the Sales Agreement by means of a written declaration of withdrawal from the Sales Agreement, sent by post or courier to the Seller's address indicated in § 6 of the Terms. In the above statement, the Consumer should enter the name and surname, full postal address and, if available, telephone number and e-mail address.
4. The consumer may use the model withdrawal form from the Sales Agreement, constituting Appendix No. 1 to the Terms, however, it is not mandatory.
5. To meet the deadline for withdrawing from the Sales Agreement, it is enough for the Consumer to send a statement before the deadline for withdrawing from the Sales Agreement, indicated in paragraph 1 and 2 above.
6. After withdrawal from the Sales Agreement by the Consumer:
a. The Sales Agreement is considered not concluded;
b. The Seller will return to the Consumer all payments received from him, including the costs of delivering the Product or Products (except for additional costs resulting from the method of delivery chosen by the Consumer other than the cheapest usual method of delivery offered by the Seller), immediately, and in any case not later than within 14 (fourteen) days from the date on which the Seller was informed about the Consumer's decision to exercise the right to withdraw from the Sales Agreement;
c. The Seller will refund the payment using the same payment methods that were used by the Consumer in the original transaction, unless the Consumer expressly agrees to a different solution (in any case, the Consumer will not incur any fees in connection with this return);
d. The Seller may withhold the reimbursement until receipt of the Product or Products or until proof of its or their return is provided to him, depending on which event occurs first;
e. The Consumer will send or hand over the Product or Products to the Seller to the address indicated in § 6 of the Terms immediately, and in any case not later than within 14 (fourteen) days from the date on which he informed the Seller about the withdrawal from the Sales Agreement (the deadline is met, if the Consumer sends back the Product or Products before the expiry of the period of 14 (fourteen) days);
f. The consumer bears the direct costs of returning the Product or Products;
g. The consumer is only liable for a decrease in the value of the Product or Products resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of the Product or Products.
7. The right to withdraw from the Sales Agreement is not entitled to the Consumer in relation to Sales Agreements:
a. in which the subject of the service is a non-prefabricated item, manufactured according to the Consumer's specifications or serving to satisfy his individual needs;
b. in which the subject of the service is an item that deteriorates quickly or has a short shelf life;
c. in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery;
d. in which the subject of the service are items which, due to their nature, are inseparably connected with other items after delivery;
e. concluded by way of a public auction;
f. in which the price depends on fluctuations in the financial market over which the Seller has no control, and which may occur before the deadline to withdraw from the Sales Agreement.
8. The provisions of § 5 of the Terms, relating to Consumers, also apply to a natural person concluding a contract directly related to his business activity, when the content of this contract shows that it is not of a professional nature for that person, resulting in particular from the subject of the activity performed by him business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity.
§ 6. Contact details
1. Contact details of the Seller, under which, in particular, the Consumer can quickly and effectively contact the Seller:
a. Address: Święty Marcin 29/8, 61-806 Poznań
b. E-mail address: contact@ptrlsm.com
2. Seller's bank account number:
a. For payments in EUR: PL61109017370000000149658086 (Santander Bank Polska SWIFT/BIC code: WBKPPLPP)
3. The Customer may communicate with the Seller using the address provided in this paragraph.
§ 7. Settlement of disputes
1. Any disputes between the Seller and the Customer will be resolved amicably, and if no agreement is reached within 60 days of the dispute, the dispute will be resolved by the court competent for the seat of the Seller.
2. The consumer has the right to use extrajudicial means of dealing with complaints and pursuing claims in accordance with the procedure of Internet dispute resolution, developed by the European Commission, available at: http://ec.europa.eu/consumers/odr/
§ 8. Final provisions
1. Sales Agreements concluded by the Seller and the Customer via the Store are in English.
2. The Seller reserves the right to amend the Regulations for important reasons, such as:
a. change in the law that has a direct impact on the provision of services and sales by the Store
b. change of payment and delivery methods - to the extent that these changes affect the implementation of the provisions of these Regulations,
c. changing the technical conditions for the provision of electronic services by the Store,
d. introducing new services, expanding or changing the functionality of the Store,
e. changing the conditions or the process of concluding the Sales Agreement by the Store,
f. change of the Store's data, in particular names, identification numbers, electronic addresses or links and data included in the Regulations,
g. the need to remove errors, typographical errors or ambiguities from the content of the Regulations.
3. The Seller shall inform the Customer of any change at least 7 days in advance. The amendment to the Regulations does not affect Orders placed before the amendment to the Regulations, to which the provisions of the Regulations in force on the date of its submission shall apply.
4. In matters not covered by these Regulations, generally applicable provisions of Polish law shall apply.